If you’ve never partnered with a technical writer to create essential documentation or sat down with an instructional designer to develop impactful training, it can be tough to know what to expect. Even if you have, these projects require...
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Effective infographics can say more with a picture than a thousand words. So how can technical writers use infographics most effectively? Although we’ve blogged about infographics before in the post Infographics: Information at a Glance, we’ve never applied them...
Industry Week’s M&T Conference, in Cleveland, Ohio, was a success – excellent job everyone! It was great to attend this prestigious show in our own backyard. This event offered Radcom many opportunities to get involved. We came to this...
Standard operating procedures (SOPs) not only lead to process improvement, they also improve a company’s overall organization and efficiency. There can be the misconception that SOPs are little more than useless paperwork. However, they offer insights beyond documentation by...