Our Process

Align. Aligning with you is the first step in the process. This is about making sure we are a good fit for each other. Establishing a strong relationship from the start provides the most lasting value.

Discover. You want to discover the real issues that are keeping your organization from peak performance. To get to the best solutions, we ask the right questions. This helps us discover the root issues that need to be solved and identify the intended business impact.

Commit. When you engage on a project with us, our commitment is to provide solutions designed to help you solve your problems and achieve your desired results. You are also making a commitment to digging in with us, providing your team’s expertise and experience, and trusting our expertise in performance improvement. Get it done.

Analyze. In this phase, we work with clients to determine the root cause of the challenges they’re facing before jumping in to developing a solution. Whether they’re seeking performance improvement, instructional design analysis, or anything in between, we make sure we help our clients receive the highest value when they work with us. To ensure that, we also identify and recommend ways to measure the impact of the solutions we develop, allowing them to see the worth of their investment.

Design. Our solution design is impactful, professional, and engaging. Our expertise in performance, adult learning, and technical documentation allows us to formulate solutions that will have the greatest impact on the client’s audience. In the design phase, we ensure that our solutions will hit the mark with the professionalism our clients expect. Each project is planned carefully to ensure we can Get It Done in a meaningful way.

Develop. In this phase, we bring our solutions to life, ensuring they achieve what was planned in the design. We develop solutions in performance, training, and/or technical documentation, relying on the client’s experts to provide the context and relevant details needed for complete and accurate deliverables.

Deliver. Delivering the solution package is more than simply sending it to the client and wishing them luck. We walk the client through the deliverables and work with them to identify any specific needs for implementing the newly developed program or materials. If there are plans for measuring the success of the program, we also provide any support that is needed to ensure the success of that endeavor.

Evaluate. After every project, all primary stakeholders are brought back together for a post-project debrief. This meeting allows us to collaboratively determine what went well and in what areas improvements could be made for future engagements. Additional ways to leverage the project deliverables are also discussed, as well as other performance support that could make the deliverables more effective.

Gather. An effective evaluation also includes checking in with you at predetermined intervals to gather information about how the solutions are working, and what measurable results you are seeing. Adjustments may be recommended based on feedback or results.