We focus on accomplishments
While traditional business improvement efforts target employee knowledge and behaviors, our primary focus is on the outcomes.
Let us help you pinpoint what’s holding your team back, and implement solutions that drive real results.
You’ve updated processes, delivered training, and even restructured roles, yet performance is still off.
That’s because some issues aren’t just about skills. They’re about clarity, resources, or a broken system. Until you know the real cause, improvement is a guess.
These signs may be telling you otherwise:
There’s always a reason performance is off. Radcom experts know how to find it and what to do next.
Radcom uses a proven performance analysis process as the foundation for addressing core issues and developing solutions.
We help you uncover what’s holding your team back and deliver custom solutions that work in the real world.
Radcom provides custom deliverables based on your needs.
These may include:
A report identifying gaps between current and desired performance with actionable steps.
An evaluation of workflow effectiveness that identifies issues and recommends improvements aligned with organizational goals.
A visual outline of steps and outputs to enhance understanding and proper flow of information.
A list of expected outputs produced by an employee and the quality expectations of each.
Radcom’s proprietary tool that defines successful performance for a task, outlining expectations, standards, and skills in one comprehensive document.
Radcom’s proprietary tool for providing an accomplishment-based job description.
A practical guide to using output profiles across the employee lifecycle.
We’re here to help your people do their best work.
Radcom brings deep expertise in performance analysis, training development, and technical communication to every project.
Here’s what sets our performance analysis apart:
We collaborate with your team, your stakeholders, and your internal experts to build solutions that don’t just improve performance. Our solutions change the way your organization works for the better.
Microplex
Reducing Rework and Clarifying Performance Expectations with Output Profiles
Microplex needed to uncover the root causes behind a rising internal rejection rate in its Assembly Cell after COVID disrupted production consistency.
Radcom’s Approach: Radcom partnered with Microplex to conduct a deep performance analysis focused on defining outputs, understanding process gaps, and clarifying expectations. Through interviews, observations, and collaborative mapping, we developed custom Output Profiles and coached leadership on how to use them to drive consistent performance and cross-training.
Results:
Insurance Company
Designing a Career Path to Boost Retention and Performance
Facing rising resignations, a national insurance company partnered with Radcom to build a clear career path for its Customer Service Associates (CSA) and improve employee development across business units.
Radcom’s Approach:
We conducted a full performance analysis of the CSA role, including interviews, documentation reviews, and task mapping. From this, we created detailed role overviews, a skills inventory, and career path tools—including visuals, a playbook, and a development model—designed to support long-term employee growth.
Results:
If you’re ready to solve your training and performance challenges, let’s talk.
Schedule a free discovery session with a Radcom business developer. We’ll respond within one business day.
We have worked with companies in a variety of industries. What we have found is that having a familiarity with the industry doesn’t matter as much as you’d think. In fact, it has often been an asset to come into a project without too much industry knowledge, as it allows us to ask the simple questions no one immersed in the industry thinks to ask.
We are experts at creating performance solutions. You and your team are expert in your industry. Together, we can ensure a product delivers expected results.
If you have an urgent need, we can schedule the start of the project within a few weeks of your decision to move forward. You can also schedule the start date for a future date that works with your team and goals.
It varies depending on the type of deliverable(s) and their complexity, but here are some likely ranges:
Keep in mind that on top of the development time and internal quality assurance reviews we are responsible for, there may also be time added based on the availability of resources and experts, as well as any extra time necessary for you (the client) to review each phase of the project.
Like the length of time a project will take, the cost will vary widely depending on the deliverable(s) and level of complexity. We will provide you with an estimate for the solutions specific to your unique needs.
We follow a three-stage approach:
We have a passion to revolutionize the workplace for the better through our niche of using accomplishment-based solutions. Our goal is to have an impact on your workforce and transform your team into people who love their work.
We Care! We do the right thing, have your back, and honor people.
Development and analysis work is conducted by our amazing, experienced team of performance, instructional design, and technical communication experts. Of course, that work cannot happen without the available expertise of your team.