Radcom conducted a diagnostic front-end analysis to help a manufacturing company understand why its operators were not consistently following procedures.
Company Profile
Business Type: Industrial manufacturer
Focus Area: Shell mold preparation
Challenge: The company faced quality issues, rework, and operator non-compliance with procedures.
Problem
Although Standard Operating Procedures (SOPs) and Work Instructions (WIs) existed, they were not being followed consistently. More specifically:
- Operators were skipping steps or ignoring procedural documentation.
- SOPs and WIs changed frequently, but no training supported the updates.
- Rework, delays, and production costs continued to increase.
Solution Presented
Radcom recommended a diagnostic analysis to identify the root causes of performance deficiencies:
- The team explored environmental, process, and training-related factors.
- They worked to define specific performance gaps and clarify contributing conditions.
- The final deliverable included targeted data-backed recommendations.
Process Executed
- Stakeholder interviews and onsite observations were conducted.
- Radcom documented outputs, quality standards, and key tasks for the mold prep process.
- The team mapped out high-level workflows and pinpointed areas of performance breakdown.
- Root Performance Deficiencies (RPDs) were identified, validated, or ruled out through further observation.
- A findings and recommendations report was delivered to guide the client’s next steps.
Outcome
- The client received actionable recommendations for training, staffing, and workplace changes.
- A separate bottleneck was identified for future analysis outside the original scope.
- The leadership team gained clarity on which changes they could implement independently.
- A solid foundation was established for improved performance and long-term efficiency.