Radcom provided instructional design services to help a concrete products company improve training effectiveness for cement mixer drivers. The engagement included learner analysis, subject matter expert (SME) collaboration, and the creation of eLearning, user manuals, and quick-reference tools.
Company Profile
- Industry: Commercial Construction
- Focus: Digital technology for optimizing concrete consistency (slump) in transit
- Technology: In-drum sensors, in-cab/external displays, and a web-based monitoring platform
- Challenge: Training delivery inconsistencies during rapid company growth
Problem
The company developed advanced technology to automate and optimize concrete mixing in transit but struggled to scale training for drivers. The 1:1 training model was unsustainable and led to inconsistent results.
Challenges included:
- Highly variable training quality depending on the trainer.
- Lack of standardized instructional content.
- Uneven driver competency across locations.
- Concerns about Radcom’s familiarity with the construction industry.
Solution Presented
Radcom proposed a structured, performance-focused training strategy. The objective was to create scalable materials that built competency through clear, job-relevant content.
Deliverables included:
- A scenario-based eLearning module.
- A practical user manual.
- A checklist-style quick reference guide.
Process Executed
Radcom’s approach began with a detailed needs analysis to ensure the most efficient use of the budget. A senior consultant:
- Embedded with the client, spending 6+ days on-site and in the field with drivers.
- Collaborated with SMEs to extract actionable knowledge.
- Designed training based on real driver workflows and common challenges.
- Focused content on helping learners do the job correctly, not just pass assessments.
Outcome
The result was a well-received training program that:
- Increased consistency in driver performance.
- Reduced time to reach job competency.
- Enhanced training efficiency across multiple job sites.
- Earned praise from field reps at all experience levels.
The training’s success led the client to expand the partnership, awarding Radcom an additional budget to create new scenario-based training videos. Radcom was also engaged to convert a 100-slide PowerPoint into a streamlined RISE eLearning module for technician use, reinforcing their role as a trusted, long-term training partner.