Radcom developed standard operating procedures (SOPs) and on-the-job training (OJT) materials to help a food manufacturer launch a new packaging facility staffed with an inexperienced workforce.
Company Profile
Business Type: Food manufacturing company
Project Scope: Launch of a new packaging plant
Challenge: The facility had no documentation or training materials in place and a fully new team.
Problem
Radcom conducted discovery meetings with client stakeholders to understand the risks and gaps that could delay the facility launch.
The company faced a high risk of startup delays and inefficiencies, including the following:
- No SOPs or work instructions (WIs) existed for any position.
- The newly hired workforce had little to no industry experience.
- There was limited time to develop and deliver training before the plant opening.
Solution Presented
Based on the identified needs, Radcom recommended a scalable documentation and training solution tailored to meet strict deadlines and ensure compliance.
- SOPs and WIs were developed for every role across departments.
- OJT checklists were created to guide trainers and verify readiness.
Process Executed
Radcom applied a field-based, collaborative approach to gather institutional knowledge and transform it into accessible, actionable training materials. The project was approached with the following steps:
- Radcom interviewed and shadowed experienced employees across all functional areas.
- We reviewed regulatory requirements and equipment manuals to ensure compliance.
- The company, with the help of Radcom, authored a total of 157 SOPs and work instructions.
- We created trainer-led OJT checklists to ensure consistency and serve as HR documentation.
- We tailored materials to support hands-on learning and rapid skill acquisition.
Outcome
The client realized immediate results through a smooth and successful facility launch supported by Radcom’s training infrastructure.
- The plant launched on time with four production lines operating simultaneously.
- SOPs ensured compliance with food safety regulations and internal quality standards.
- OJT checklists helped new employees reach job competency quickly and reliably.
- Company leadership credited the success of the launch to the quality of the documentation and training program.