Practicing What We Preach: Implementing a Proven Process to Improve Business Performance

improve business performance

Practicing What We Preach: Implementing a Proven Process to Improve Business Performance

We know we aren’t the only training and technical documentation firm out there. Others offer similar services, but no one does it quite the way we do. In order to help you improve business performance, we have honed a process over the years that’s unique to our business, allowing us to efficiently gather the right information for each job, then record it and transfer it in a way that appropriately enhances the knowledge of target learners, users, or others. 

It all starts by hiring the right people—we only choose people who fit our values: 

  • Move! See a challenge, own it, and do it. Never sit still. 
  • Humble! Be a master of your craft, but be relatable and unassuming. 
  • Kickass! Be proud of your work and crush it, every day. Don’t settle. 
  • Grow! Be curious and exhibit a continuous desire to learn. 
  • Care! Feel empowered to do the right thing and honor people around you. 

Our process is called the “RADCOM WAY,” an acronym that spells out each step/action we work through with our clients to determine, and ultimately implement, the RIGHT solution to improve performance, decrease errors, maximize efficiencies, and more. 

  • R: Right Fit: We make sure we are a good fit for each client we work with, and we make sure they are a good fit for us. Those relationships add up to the most lasting value for clients. From there, we focus on… 
  • AAssimilation: We embed within our clients’ businesses to the extent necessary to get the job done right. We ask the right questions to discover the real issues that need to be solved, identify the intended business impact (whether clients have an existing measure for it or need help setting up a means to measure business impact), and learn without causing disruption. This leads to… 
  • D: Discussion and Analysis: We work with clients to determine the root cause of the challenges they’re facing before jumping in to developing a solution. Whether they’re seeking performance improvement, instructional design analysis, or anything in between, we make sure we help our clients receive the highest value when they work with us. Then, we… 
  • CConsider the Findings: We dig into what we learned, dissecting and analyzing the information we’ve gathered. From there, we develop recommendations to help our clients solve problems and achieve desired success metrics. In doing so, we identify specific interventions that will help. At this point, we can… 
  • O: Open the Gates: We’ve identified solutions, so now it’s time to make sure we’re aligned with our clients before making changes designed to create client value. Once we are sure we are on the same page, we… 
  • M: Make IHappen: Now, we do the work identified in the “discussion and analysis” and “consider the findings” phases of the project. Training, documentation, or other interventions are created and rolled out. We typically have weekly check-ins with our clients to make sure everyone stays informed on our progress. As we move forward, we… 
  • W: Weigh the Outcomes: We ask ourselves, “Did we hit the business outcomes that were identified and are now being measured?” We always schedule a post-project debrief to talk over the impact of whatever interventions we developed. We always remain ready to… 
  • A: Adjust as Needed: After we have learned from the “weigh the outcomes” phase, we may recommend adjustments to the course, documentation, or other intervention based on feedback or results. We work with our clients to tweak deliverables or recommend additional interventions as needed to deliver maximum value for the users and for the business. In the end… 
  • Y: You Win: Our clients are the stars of every engagement, and we seek to help them shine brighter in everything we do. Our goal is to provide stellar service and form great working relationships that create long-term value for every organization with which we work. 

That’s the “RADCOM WAY.” It has served us—and our clients—well over the years. Are you ready to experience it for yourself? Reach out to schedule a FREE brainstorm session to determine if you, too, could benefit from working with our team. Or call (330) 650-4777 to speak with someone today. 

Business performance improvement