Whether you need a straightforward training or documentation deliverable or you need a complete process overhaul, we are here for you. Radcom helps you get better results from your people, including:

  • Maintaining internal business knowledge
  • Teaching employees new skills and systems
  • Providing diverse types of product documentation to end users and service technicians
  • Developing documentation that makes key processes understandable and easy to follow

We get to learn your world, immersing ourselves in the lives of everyone from nuclear medicine experts to maintenance technicians as we work collaboratively inside your business. We not only know how to ask the right questions to identify problems, but we know how to distill what the specific audience needs to understand, effectively conveying content.

performance improvement

Performance Improvement

Solving a problem starts with identifying the root cause. When your people are not performing up to expectations, it can be easy to assume they just need more training to improve their performance. However, more training is rarely the best solution to a performance problem.

A Performance Analysis helps you identify the root cause(s) of your performance issues and/or will help determine what’s needed to prepare your employees for new performance. It then recommends the appropriate interventions for either removing those issues or defining what is needed to reach peak performance as quickly as possible, for example:

  • Universally understood performance profiles
  • More clearly defined feedback loops
  • Better tools and resources
  • Measurable training initiatives

Instructional Design

We partner with you to uncover your organizations’ true knowledge- and skill-based improvement needs and effectively address them. We can work with established training departments to help ease a heavy workload or work directly with subject matter experts to develop new classroom, online, or mobile training. Our training development services include:

  • Training plans and curriculum maps
  • Instructor-led/classroom training materials
  • Virtual instructor-led training materials
  • LMS-ready eLearning modules and storyboards
  • Blended training materials

Technical Documentation

We provide a complete range of technical documentation services to help your customers and employees find the information they need to accomplish critical tasks. Whether you need comprehensive user manuals or something as simple as a quick start guide, we know how to gather and present technical information through:

  • End user manuals, troubleshooting guides, and other user documentation
  • Operation, maintenance, and repair manuals for service personnel and end users
  • Style guides and documentation templates
  • Job aids and other reference materials

Process Documentation

We possess the expertise in technical writing, knowledge capture, and process flows—as well as an inquisitive, outsider’s perspective—needed to create effective process documentation. We draw on our proven processes and skillsets to create assets that help your employees know:

  • Who is responsible and accountable for tasks
  • What needs to be done to ensure a job is done right
  • The proper process for completing tasks in accordance with policies
  • What to do if something goes wrong
  • How to properly document everything along the way